The Role of Monitoring: Police or Personal Trainer

The two basic functions of monitoring are:

1. following up on committed performance targets, and
2. triggering learning and improvement.

The first one typically dominates and is generally perceived as the enforcement of rules and agreements. It tries to blame instead of creative understanding. This webinar suggests shifting monitoring’s attitudes, focus and techniques rather to the learning and improving side. We will present our point of view and search with the participants for ways to reach an associative, supportive, and forward-looking relationship with the clients of monitoring.